Cairns Casino Contact Details

This document sets out official contact information and communication procedures for The Reef Hotel Casino, operating under the Pullman Reef Hotel Casino brand in Cairns, Queensland, Australia. All contact channels listed are verified and maintained for guest inquiries, reservations, and operational matters.

Primary Contact Details

The main reception and reservations desk operates 24 hours a day for inquiries related to accommodation, casino operations, venue bookings, and general information.

Telephone: +61 7 4030 8888
Fax: +61 7 4030 8777
Email: [email protected]

Toll-free numbers for domestic and international callers:

• Australia toll-free: 1800 808 883
• International toll-free: 844-382-2267

Physical Address and Postal Correspondence

The Reef Hotel Casino
35-41 Wharf Street
Cairns, Queensland 4870
Australia

For postal correspondence, use:

PO Box 7320
Cairns, Queensland 4870
Australia

The property is located in central Cairns, approximately 100 metres from the Reef Fleet Terminal and within walking distance of Cairns Convention Centre. Access from Cairns Airport is possible within approximately 10 minutes by vehicle.

Contact Procedures and Response Times

Telephone inquiries are handled by reception staff during operating hours. Voicemail services operate outside standard business hours, with callbacks provided within one business day.

Email inquiries sent to [email protected] are generally processed within 24 to 48 hours on business days. For urgent matters requiring immediate attention, telephone contact is recommended.

Fax communications are monitored during business hours from Monday to Friday. Responses to faxed inquiries may take up to two business days.

Specific Departmental Contacts

Reservations and accommodation inquiries should be directed to the primary email address or telephone number listed above. The reservations team handles:

• Room bookings
• Rate inquiries
• Check-in procedures (standard check-in from 2:00 PM)
• Check-out arrangements (standard check-out by 11:00 AM)

Conference and meeting space bookings require advance notice. The property accommodates up to 350 guests across 10 flexible meeting spaces. Inquiries regarding corporate events, conferences, or group bookings should be submitted via email with the following information:

• Proposed dates
• Expected attendance
• Technical and equipment requirements

Inquiries regarding casino operations, including gaming floor hours and facilities, are handled through the main reception line. Casino operating hours vary by day, typically from 10:00 AM to either 2:00 AM or 4:00 AM depending on the day of the week.

Accessibility and Special Requirements

Guests requiring disabled access or special accommodations are expected to provide notice at the time of booking. The facility includes accessibility features, and advance notice allows appropriate arrangements to be made and availability of specific facilities to be confirmed.

Accessibility inquiries should be directed to the reservations team via telephone or email, with a clear description of the requirements.

Complaints and Feedback Procedures

Formal complaints or feedback regarding services, facilities, or staff conduct should be submitted in writing to the postal address listed above or via email to [email protected]. Submissions should include:

• Date and time of the incident or service experience
• Description of the matter
• Names of staff members involved (if applicable)
• Booking reference or reservation number (if applicable)
• Preferred method of response

Written complaints are acknowledged within five business days. A substantive response is generally provided within 14 business days where possible. Complex matters that require further investigation may take longer. In such cases, an indicative timeframe for resolution will be communicated.

Verification of Communications

Official communications related to The Reef Hotel Casino originate from email addresses ending in @reefcasino.com.au or from telephone numbers listed in this document. The company does not initiate contact via personal email domains or unverified telephone numbers for official matters.

If a communication claiming to represent The Reef Hotel Casino is received from an unverified source, the main reception line should be contacted to confirm authenticity before any personal information or payment details are provided.

Limitations and Exclusions

The contact channels listed in this document are intended for operational, reservations, and guest services matters only. Legal advice, regulatory information, or third-party referrals are not provided through these channels.

Matters requiring legal or regulatory attention should be directed to the appropriate Queensland authorities or to independent legal counsel. Staff members are not authorised to provide guidance on such matters.

Updates to Contact Information

Contact details are subject to change without prior notice. Current information is maintained on the official website and through the Accor hotel group directory. Users are responsible for verifying contact details before initiating communication if information is obtained from third-party sources.

This document reflects contact information accurate as of 2025. For the most current details, consult official channels or contact the reception desk directly.