Cairns Casino Privacy Policy

Information on collection, use and protection of personal data at Cairns Casino.

This privacy policy sets out how personal information is collected, used, disclosed, stored and protected in connection with Cairns Casino (the company). Handling of personal information is carried out in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy applies to all personal information collected through casino premises, hotel accommodation services, the website, telephone bookings, email correspondence and any other interaction with the company’s operations.

1. Information Collected

Personal information is collected where reasonably necessary for business functions and activities. The types of information that may be collected include:

Full name, date of birth and contact details (address, phone number, email)
Identification documents (driver licence, passport) for verification and regulatory compliance
Payment and transaction information
Records of correspondence and communications with the company
CCTV footage and security records from the premises
Booking and reservation details
Preferences and feedback provided during a visit

Collection may occur when a reservation is made, on hotel check-in, on entry to the casino floor, when the support team is contacted, when subscribing to communications, or when participating in surveys and promotions.

2. Use of Personal Information

Personal information may be used for the following purposes:

Processing bookings, reservations and transactions
Providing casino gaming and hotel accommodation services
Verifying identity and age in compliance with gambling regulations
Maintaining security and safety on the premises
Internal administration and record-keeping
Improving services, facilities and customer experience
Responding to enquiries and complaints
Conducting surveys and research
Legal compliance and regulatory reporting
Direct marketing communications (only with the user’s consent)

Personal information is not sold to third parties.

3. Disclosure of Personal Information

Personal information may be disclosed to:

Related entities within the corporate group for operational purposes
Service providers and contractors who assist with business operations (including IT support, payment processing, security services)
Government agencies and regulators where required by law
Law enforcement authorities in response to lawful requests
Professional advisers (including legal, accounting, auditing)

Third parties that receive personal information are required to handle that information in accordance with applicable privacy laws and with the company’s instructions.

4. Direct Marketing

Direct marketing communications about services, events and offers may be sent where the user has consented to receive them. Consent may be withdrawn at any time by:

Clicking the unsubscribe link in marketing emails
Contacting the Privacy Officer in writing
Updating communication preferences at reception

Opt-out requests are processed within a reasonable period, and marketing materials are not sent after an opt-out has been actioned.

5. Data Security and Storage

Reasonable physical, technical and administrative measures are applied to protect personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure. These measures include:

Secure storage systems with restricted access
CCTV monitoring and physical security controls
Password protection and encryption for electronic records
Staff training on privacy and data handling obligations

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Records that are no longer required are securely destroyed or de-identified.

6. Access and Correction

Users have the right to request access to personal information held about them. Users may also request correction of information that is inaccurate, incomplete or out of date.

Access or correction requests should be directed in writing to the Privacy Officer. A response is provided within a reasonable timeframe, typically within 30 days. In certain circumstances, access or correction may be refused where permitted by law. In such cases, written reasons for refusal are provided.

There is no fee for lodging a request. A reasonable charge may apply where providing access involves a large volume of information.

7. Overseas Disclosure

In some circumstances, personal information may be disclosed to recipients located outside Australia, including service providers in other jurisdictions. Where information is disclosed overseas, reasonable steps are taken to ensure that recipients are subject to privacy obligations that are, in substance, equivalent to the Australian Privacy Principles.

8. Rights of EU and UK Residents

If a user is located in the European Union or the United Kingdom, additional rights under the General Data Protection Regulation (GDPR) may apply, including:

Right to erasure (right to be forgotten)
Right to restriction of processing
Right to object to processing
Right to data portability

To exercise these rights, contact should be made with the Privacy Officer. Requests are assessed in accordance with applicable data protection laws.

9. Complaints

If a user considers that privacy has been breached or that personal information has been handled inappropriately, a complaint may be lodged with the Privacy Officer. Complaints are investigated and a written response is provided within a reasonable period.

If the response is not considered satisfactory, the complaint may be escalated to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]

10. Contact Details

For privacy enquiries, access requests, correction requests or complaints, contact:

Privacy Officer
Cairns Casino
35-41 Wharf Street
Cairns, Queensland 4870
Australia

Phone: +61 7 4030 8888
Email: [email protected]

11. Policy Updates

This privacy policy may be updated from time to time to reflect changes in practices, technology or legal requirements. The current version is made available on the premises and through official communication channels. Continued use of the services after any changes take effect will be treated as acceptance of the updated policy.

This policy was last reviewed in 2025.